Try a different web browser
If nothing happens when you attempt to start your download, or if you see an error message, try using another web browser. Supported browsers include Firefox, Google Chrome, Internet Explorer, and Safari. There may be a temporary issue or incompatible setting with the browser you originally used that's preventing the download.
You also need to make sure that your browser has the Javascript plugin enabled. Open your browser's "Help" section for more information about Java. If you've installed other browser add-ons or plugins that work with Java (like Adobe Flash), try updating them as well. They could be causing issues with Java, or generally interfering with the download process.
Check your antivirus software or firewall settings
In certain cases, your antivirus software can block the download of a game or software from Amazon. Add Amazon to your list of trusted sites or allow downloads from Amazon if your browser displays a security warning. Also, make sure that your antivirus and spyware software are up-to-date.
Note: Antivirus software publishers frequently update their products. Downloaded games and software can be incorrectly identified as harmful files. All Amazon Games & Software Downloads go through a review process that includes virus and spyware scanning. If your download is flagged as harmful, contact your anti-virus software publisher to report the issue.
Check your Internet connection
Some network connections and secure VPNs have additional restrictions that may block your download. Try switching to a different connection, then restart your download. If you’re downloading a large file, we recommend using a stable and fast broadband connection.
Restart the download
Sometimes a download stops unexpectedly due to intermittent connection issues. Visit Your Games and Software Library and click Download next to your selected game or software to start the process again.
When redownloading casual games, first reinstall the Amazon Games & Software Downloader by visiting Install the Amazon Games and Software Downloader and following the on-screen instructions.